Simple rules for cancellations and refund requests.
This policy explains how HealthWavy handles recurring plan cancellations, duplicate charges, refund requests, and billing problems for paid subscriptions.
1. Free access
The Free plan does not create a subscription charge. Paid plan terms apply only when a user completes a paid checkout.
2. Cancelling a subscription
You may cancel a recurring paid subscription through the billing controls made available to your account or through the applicable payment flow. Cancellation stops future automatic renewals. Unless the checkout screen or applicable law states otherwise, access already paid for may remain available until the end of the current billing period.
3. Refund requests
Paid subscription charges are generally not automatically prorated or refunded merely because a user stops using the service during a billing period. HealthWavy may review refund requests individually where there has been a duplicate charge, a confirmed billing error, an unauthorized charge report, or another exceptional circumstance.
4. Duplicate or incorrect charges
If you believe you were charged more than once or charged an incorrect amount, contact support with the account email, charge date, amount, and any payment reference that does not expose full card details. HealthWavy will review the billing record and work with the payment provider when needed.
5. Service problems
A temporary outage does not automatically create a refund right. If a significant paid feature remains unavailable for an extended period because of a verified HealthWavy service failure, you may contact support for review.
6. Payment provider processing
Approved refunds may be returned through the original payment method and can take additional time to appear depending on the payment provider, bank, card network, and country.
7. Consumer rights
This policy does not remove refund, cancellation, cooling-off, chargeback, or other consumer rights that cannot be excluded under applicable law.
8. How to request billing help
Email support@healthwavy.com from the email linked to your HealthWavy account. Do not send full payment card numbers, passwords, API keys, or other account secrets.