Get help with your HealthWavy account.
Use the support channel that matches your issue. Please do not send passwords, API keys, full payment card numbers, or unnecessary sensitive health information by email.
Use this for account, billing, privacy, and technical questions.
Account access
Contact support if verification, password reset, account status, or sign-in problems prevent you from accessing your account. Include the account email and a short description of the problem, but never send your password.
Billing and refunds
For subscription or payment questions, include the account email, charge date, amount, and a safe payment reference if available. Review the Refund Policy before sending a refund request.
Privacy requests
Privacy questions, data requests, and account deletion questions may be sent to support. HealthWavy may need to verify account ownership before completing a request that affects private account information.
Technical problems
For an app error, include the page or feature name, what you expected to happen, what actually happened, and the approximate time of the issue. A screenshot can help if it does not expose private health information or account secrets.
Wavy AI issues
If Wavy returns an error or an unsafe or incorrect result, report the prompt category and the problem. Do not rely on Wavy for an emergency, diagnosis, medication changes, or urgent medical decisions.
Medical emergencies
HealthWavy support cannot provide emergency medical assistance. If you believe you may have a medical emergency, contact the appropriate local emergency service or qualified healthcare provider.